Reference

Terms That Shape Your Account

Our Terms & Conditions set the rules for opening an account, using the wallet, and requesting help with any policy change.

India accessAccount rulesWallet useChange notices

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Where These Rules Apply

betxchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

These Terms & Conditions govern your account, your use of the lobby, and every wallet action linked to UPI, Paytm, or PhonePe. We may change a clause when our operating process, local law, or security checks need it, and the version on this page is the

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one that applies when you log in. If a section does not match local law, that part applies only where local law permits. You are expected to keep your details accurate, use your own payment source, and follow any identity or location checks we ask for
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before a transfer or request is accepted. We can pause or close access if a rule is broken, a check fails, or we need to protect the account record.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

ASK OUR TEAM

Who Handles Policy Questions

If a clause looks unclear, our support team can point you to the right section and log the request against your account.

In-app chat Send a terms query from your account screen and keep the thread attached to your profile. That helps us check your request, any prior change notices, the clause that applies to your current session, and the exact timestamp of your message.

Email desk Write to our support inbox when you want a written reply, a copy of a clause, or a record of a policy request. We can then trace the account state, check the current wording, and answer with the right section.

Contact form Use the form if you need to ask about access, closure, or a change to stored details. The form creates a ticket we can match with your account history, the current terms version, and any prior reply you received.

RECORD CARE

How We Store And Protect Records

We keep the policy trail simple: what data we collect, why we store it, how long we retain it, and who can ask for a change.

Data use

We collect the details needed to open, verify, and service your account, then use them to process policy requests, record changes, and keep a clean audit trail for future checks and support actions.

Cookie settings

Your browser or app may store cookies for sign-in continuity, session safety, and preference memory. You can clear them on your device, but some pages may ask you to sign in again and reset your saved choices.

Account security

Use a private password and keep your device locked. If a login looks unusual, we may ask for extra checks before we let the session continue, which helps protect the account and the policy record.

Retention period

We keep records only as long as needed for account operation, dispute handling, audit duties, or local legal duties. After that period, files are removed or anonymised under the control process tied to the record.

Change requests

To ask for a correction, write from the email or chat linked to your account and say which field needs to change. We may ask for proof so the request matches the right record without delay.

Contact path

For policy questions, contact support and mention that you are asking about terms. If the matter needs a formal check, we route it to the team that handles account and policy records for India access.

Questions About The Terms

These terms are written so you can check what applies before you act on your account. We keep the change path, request path, and contact channels tied to the same page, and we answer clause requests against the version live at the time of your session. That way, if a rule shifts, you can see which part changed, who to contact, and how the change affects your current access in India where local law permits.

They cover account opening, use of the wallet, access to the lobby, policy changes, and the way we handle requests tied to your profile. If a point depends on local law, that clause applies only where law permits, and we will point you to the active wording.

Yes. We may update a clause when law, security, or internal process changes. The page version you see at sign-in is the one that applies, and material changes are shown before they take effect so you can decide how to proceed.

You should not use the account where local law does not permit access. If a region is restricted, the related clause controls that access point, and any session can be limited or closed after a check, even if you are already signed in.

We use stored details to run the account, verify requests, and keep the policy record accurate. We keep them only for the period needed for service, audit, dispute handling, or other legal duties, then apply the deletion or anonymisation step.

Send the request from the email or chat linked to your account and say exactly what needs to change. We may ask for proof so we can match the request to the right record quickly and avoid errors.

Contact support and mention the clause name or the section title. That helps us route it to the right team, reply with the current wording, and log the request against your account file for later follow-up if needed.

Terms That Shape Your Account

Who Handles Policy Questions

How We Store And Protect Records

Data use

Cookie settings

Account security

Retention period

Change requests

Contact path

Questions About The Terms

01 What do these terms cover?

02 Can the terms change after I join?

03 What if access is not allowed in my region?

04 How do you handle my stored details?

05 How can I ask for a correction?

06 Who should I contact about a clause?

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