Reference

Privacy Policy for Indian Accounts

This Privacy Policy explains how betxchange collects, uses and stores your account data, cookie signals and payment references when you open or manage an account.

Account dataCookie choicesLocal lawData requests

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Data Use and Local Law

betxchange Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy covers the personal data tied to your account, including contact details, login history, device signals, cookie preferences and transaction references. If you fund or withdraw through UPI, Paytm, PhonePe or Google Pay, we may store the reference number, timestamp and status so we can

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match the request and fix errors. We use that data to run the account, answer your requests, stop misuse, keep audit trails and meet retention duties that apply where local law permits. We do not need extra details for everyday account service, so we keep the
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collection as narrow as possible. If access rules differ by region or by the channel you use, we follow the local rule that applies to your case and explain the next step through support.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

HELP CHANNELS

Ways to Reach Our Privacy Team

If you want to ask about access, correction, deletion or a copy of your data, use the channels on this page.

Email us Send privacy questions, correction requests or deletion requests to our support inbox from the email linked to your account. We use that link to verify identity before we share any personal data or make changes.

In-account request Use the contact form inside your account if you want a copy of stored data, a change to contact details or help with a cookie choice. That route keeps the request attached to the right profile.

Chat during support hours If you need a quicker response, start a chat and mention that the issue is about privacy. Our team can point you to the right form, confirm next steps and log the request for follow-up.

PRIVACY HANDLING

How We Handle Privacy Requests

We handle privacy work in layers: collection, access control, storage, retention and request handling.

Data collected

We collect the details needed to open and maintain your account, including name, contact details, login activity, device signals and transaction references. We avoid asking for extras that do not help with account operation, verification or the legal record we must keep.

Cookie settings

Cookie choices help us remember your session, keep pages working and measure errors. You can change non-essential cookie settings in your browser, and we will respect the choice where the browser and local law allow it.

Account security

We store sign-in logs, device fingerprints and unusual-access flags so we can spot misuse and protect the account. If your contact details change, we may ask for a fresh check before updating sensitive fields.

Retention period

We keep records only for as long as needed to run the account, settle disputes, meet audit duties or satisfy legal retention periods. After that, we delete or anonymise data that no longer needs to remain linked to you.

Change requests

If you want correction, deletion where allowed, or a copy of the data we hold, send the request through support. We may ask for proof that the request comes from you before we act on it.

Contact trail

We keep a record of privacy messages so we can answer follow-ups, check what changed and avoid missing a request. That record stays protected and is used only for handling the issue you raised.

Privacy Questions You May Ask

These answers cover the parts of the policy you are most likely to check before opening an account or sending a request. If your case is different, use the contact paths on this page and we will point you to the right route.

It covers the data we collect when you open, use or close an account, plus the way we use cookies, logins, payment references and support messages. It also explains how you can ask for changes or a copy.

We may keep your name, phone number, email address, login records, device details, cookie signals and transaction references tied to UPI, Paytm, PhonePe or Google Pay. We only keep fields needed for account handling and legal duties.

Payment records help us match deposits or withdrawals to the right account, resolve failed transfers and keep audit trails accurate. They are stored with the rest of your account record and handled only by authorised staff.

Yes. Send the request through support and include the email linked to your account. Where local law allows, we will correct inaccurate details, delete data no longer needed or explain why a record must stay.

We keep personal data only while it is needed for account operation, dispute handling, security checks or legal retention periods. After that period ends, we remove or anonymise the parts that no longer need to identify you.

Cookies do not remove your rights. They help the site remember sessions and preferences, and you can change browser settings for non-essential cookies. If a setting affects account use, we explain the impact before you change it.

Use the email, form or chat options listed on this page. Tell us what you need, and we will route the request to the team that handles access, correction, deletion or account-data questions.

Privacy Policy for Indian Accounts

Ways to Reach Our Privacy Team

How We Handle Privacy Requests

Data collected

Cookie settings

Account security

Retention period

Change requests

Contact trail

Privacy Questions You May Ask

01 What does this policy cover?

02 What data do you collect from me?

03 Why do you use payment records?

04 Can I ask for correction or deletion?

05 How long do you keep my data?

06 Do cookies change my privacy rights?

07 Who should I contact about privacy?

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